This device is linked to another account
This can happen when the same device has been used with more than one email account. Sign in with the email you want to keep, remove this device from the other account’s device list (or delete that account), then try again. If you’re stuck, email [email protected] with your Support ID and the email addresses you’ve used.
What you may see in the app
- This device is already linked to another account. Delete that account first or use another device.
- This device is linked to another account. Delete that account first or use another device.
Why it happens
Each device belongs to one Pekpik email account at a time. If this device was used with one email and you now try to sign in with a different email, the sign-in can be refused until the device is released from the first account.
Free the device from the other account
- Sign in with the email this device was used with before.
- Open the device list on the account page and remove this device from that account. Or, if you no longer need that account, use Delete Account.
- Sign in with the email you want to keep and try again.
Deleting an account doesn’t cancel an App Store subscription. Cancel it in your Apple ID settings first if you no longer want it.
Still stuck?
Email [email protected] with your Support ID and the email addresses you’ve used. We can help move the device to the right account.
Still stuck? Email [email protected] with your Support ID from the Account page.