Connection problems
Won’t connect, connected but no internet, servers switching or missing.
- Pekpik VPN won’t connectPekpik VPN won’t connect? Check your internet, try another server, allow the VPN permission and update the app. Step-by-step fixes for each device.
- Connected but no internetPekpik VPN says connected but nothing loads? The route to that server is often briefly unstable. Retry, choose another server, or check your own network.
- “This server is no longer available”A server you chose was removed or is temporarily offline. Pekpik VPN refreshes the server list for you. Pick another server, ideally in the same region.
- Why is a server locked?A lock icon means the server is for VIP members. Tap it to see VIP options, or keep using free servers. Locks update automatically after you upgrade.
- “No servers available” or the list won’t loadServer list empty or stuck loading in Pekpik VPN? Check your internet, tap Retry, then restart or update the app. Here is what each message means.
- VPN drops after switching Wi-Fi or mobile dataWhen your phone or computer changes network, Pekpik VPN reconnects to the same server. If it doesn’t recover, turn on Auto Reconnect or reconnect by hand.
- Hotel and airport Wi-Fi sign-in pagesHotel, airport and café Wi-Fi often needs a sign-in page before anything works. Complete it with the VPN off, check the internet, then connect Pekpik VPN.
- Export diagnostic logs for supportHow to send Pekpik VPN support the details they need: export diagnostic logs where the app offers it, or email [email protected] describing the problem.
- Which protocol does Pekpik use?Pekpik VPN connects using VLESS with REALITY on free and VIP servers. Keep Preferred Protocol on Auto and the app picks the right settings for you.