“Payment is processing” after checkout

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Pekpik only unlocks VIP after our servers receive confirmation from the payment provider. Usually this takes a few seconds, but sometimes, especially with Alipay, it takes longer. “Payment is processing” doesn’t mean the payment failed: wait a little, then refresh the payment status in the app.

What you may see in the app

  • Payment is processing. Check back later.
  • Payment is processing. Refresh later.
  • Payment is processing. You can refresh again later.
  • Payment is still being verified. Please wait a moment and refresh again.
  • Payment is processing. Premium appears only after backend confirmation.
  • The previous payment is still processing. Try again shortly.
  • Check payment status
  • Refresh payment status

What to do

  1. Go back to Pekpik VPN. If the browser didn’t bring you back, switch to the app yourself.
  2. Wait a minute, then use the refresh or check payment status button on the upgrade screen.
  3. Make sure you are signed in to the same Pekpik account you paid with.

Don’t start a new payment while one is processing. The app blocks a second purchase until the first one is settled.

Still processing after a while?

Close and reopen the app and refresh again. If VIP still hasn’t appeared, email support@pekpik.com with your account email and the time you paid. Don’t send card numbers or screenshots of your card.

Still stuck? Email support@pekpik.com with your Support ID from the Account page.

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