Pekpik

Contact support and send feedback

iPhone & iPadUpdated

Email us at [email protected]. Send Feedback in the app’s Account page opens a pre-filled email to [email protected]; both reach our support team. Tell us your account email, or your Support ID if you use a guest account, so we can find your account.

What you may see in the app

  • Send Feedback
  • Support ID
  • Share this ID with support if you need help with your guest account.

From the app

Help Center in the same section opens our website.

  1. Open Pekpik VPN and go to Account.
  2. Choose Send Feedback. Your mail app opens with a new message to [email protected].
  3. Describe the problem and send.

What to include

  • The email you signed in with. If you use a guest account, copy the Support ID from Account.
  • Your device, operating system and Pekpik VPN version.
  • What you were doing, and the exact message the app showed. A screenshot helps.
  • For App Store purchases, the order ID from Apple’s receipt email.

Never send passwords, verification codes or full card numbers. We will never ask for them.

Before you write

Many problems have a quick fix in this help center: see Connect for the first time, Paid but VIP isn’t active and “Service maintenance”. Refunds for App Store purchases are handled by Apple; see Request a refund.

Still stuck? Email [email protected] with your Support ID from the Account page.

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