Pekpik

Paid but VIP isn’t active

iPhone & iPadUpdated

After you pay, Pekpik has to confirm the purchase with our servers before VIP unlocks, which usually takes a few seconds. If you see “The purchase has not been activated yet”, keep the app open with a working internet connection and tap Restore Purchases. Your payment is not lost; it stays linked to your Apple ID.

What you may see in the app

  • The purchase has not been activated yet. Please try again or restore purchases.

Try these steps in order

  1. Wait a minute, then close and reopen Pekpik VPN.
  2. Make sure you have a working internet connection. If the VPN is connected and pages don’t load, disconnect and try again.
  3. Go to Account, tap Upgrade Now on the Unlock Premium VPN card, and tap Restore Purchases.
  4. Check you are signed in to the same Pekpik account you used when you paid. VIP belongs to that account.

Purchase waiting for approval

If Ask to Buy is on for your Apple ID, the purchase stays pending until the family organizer approves it. VIP activates after approval.

Still not active?

Email [email protected] with your account email (or the Support ID from Account if you use a guest account) and the order ID from Apple’s receipt email. You can also find the order ID at reportaproblem.apple.com.

Don’t buy the subscription a second time. A second purchase is billed separately by Apple.

Still stuck? Email [email protected] with your Support ID from the Account page.

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