Didn’t get the verification code
Codes usually arrive within a minute or two. Check your spam or junk folder, make sure the email address is spelled correctly, and wait until the resend timer finishes before you request a new code. Each code is valid for 10 minutes, and only the newest code works.
What you may see in the app
- Please wait before requesting another code for …
- Please wait a moment before trying again.
Check these first
- Look in your spam, junk, promotions or updates folders for an email from [email protected].
- Check the address on the code screen. On iPhone, it says “We sent a code to” followed by your email. If it’s wrong, tap Change Email and enter it again.
- Make sure your mailbox isn’t full and that your email provider isn’t blocking new senders. Adding [email protected] to your contacts can help.
Request a new code
- Wait until the resend countdown finishes. New codes can be requested about once a minute.
- Tap Resend Code.
- Use the code from the newest email. Older codes stop working when you request a new one.
If you see “Please wait before requesting another code”, you asked for a new code too soon. Wait for the countdown, then try again. You can request up to 5 codes per email address in 30 minutes; after that, wait a while before trying again.
Still nothing?
Try a different email address you can access, or email [email protected] with the address you used. If you’re signed in as a guest, include your Support ID.
Still stuck? Email [email protected] with your Support ID from the Account page.